Frequently asked questions
Got questions? We’ve got you. Here’s a rundown of the things we get asked most about our gear, from surf caps to ponchos and beyond. If you can't find the info you are after please hit us up via email or over the phone.
Surf Hats
Are Cuva Surf Hats UPF50+ rated?
Yep — all our surf hats areUPF50+ ratedand officially certified for maximum sun protection. You can check out ourARPANSA certification here.
Why don’t you make bucket hats?
We want our hats to work when the surf’s up. Bucket hats just don’t hold their shape or stay on when it gets over a couple of foot. Our surf caps are lower profile and more secure, so you can paddle out in anything.
Are the neck flaps removable?
No — and that’s on purpose. We didn’t want to add unnecessary bulk or extra bits that could get lost. We’ve found most people prefer either flap or no flap from the start anyway.
I’m between sizes — should I go S/M or L/XL?
If you’re between sizes, go for theS/Munless you’re particularly tall or have a larger head. The adjustable fit system gives you plenty of room to tweak it for comfort and sun angle.
Can I put my hat in the washing machine?
Running your cap through the washing machine will cause delamination and warp the fabric. Give it a quick rinse after salty sessions, hang it in the shade, and avoid dryers or harsh detergents. To get zinc and other marks off rub with a wet cloth and some soap. Treat it like your favourite boardies and it’ll go the distance.
Can I wear my Cuva gear out of the water?
Absolutely. Our caps and ponchos are designed to perform in the surf and still look good around town. No need to swap gear when you grab a post-surf coffee. Unlike most surf hats the fabric is highly breathable so you can use them for land based training too. In fact we just had someone run from Broken Hill to Newcastle in one of our caps!
Other Products
Are the ponchos one size fits all?
Pretty much! They’re designed for a relaxed fit that works for most body types. If you’re under 5’4” or over 6’3”, it’ll sit a bit shorter or longer, but still super comfy
Where can I find your products?
You can always order our products online but if you really want to try one on first or feel the fabric and quality you can drop by one of the awesome stores that stock Cuva Concepts. See the full list here
Orders & Shipping
Where do you ship?
We ship across Australia, New Zealand and internationally. Shipping costs and delivery times are shown at checkout.
How long will my order take?
We pack and ship within 1–2 business days. Most Aussie orders land within about a week. An estimated shipping time will be provided after you have entered your chosen shipping method and delivery address. You will also be provided a tracking number so you can stay up to date on arrival times and potential holdups.
Can I return or exchange an item?
Sure thing. If it’s unused and in original condition, you can return or exchange it within 30 days. Just email us at contact@cuvaconcepts.com.au and we’ll sort it.
My order hasn’t arrived - what do I do?
Check your tracking first, then drop us a line if it looks stuck. We’ll help chase it down.
Wholesale & Stockists
I’d love to stock Cuva - how do I apply?
We’re always stoked to work with good stores. Hit up ourStockists page or email us to chat - no minimum orders, easy setup.
Do you offer co-branding or custom options?
For select partners, yes. We can discuss custom colours or branding on certain products. Get in touch to see what’s possible.
Who else stocks Cuva Concepts
We sell in select shops around Australia. See the full list here