Shipping and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition as when you received it and cannot have been discounted by 20% or more (unless faulty). You’ll also need some proof of purchase, like the order confirmation email.
To start a return, you can simply contact us at contact@cuvaconcepts.com.au. Please note that returns must be sent to the following address:
The return shipping won't be reimbursed.
You can always contact us if you have any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product was faulty or damaged we will also refund the postage costs.
Next steps
We will notify you once we’ve received and inspected your return. If received in its original condition and not discounted by more than 20%, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and send the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@cuvaconcepts.com.au.
Surf Hats
Are Cuva Surf Hats UPF50+ rated?
Yep — all our surf hats areUPF50+ ratedand officially certified for maximum sun protection. You can check out ourARPANSA certification here.
Why don’t you make bucket hats?
We want our hats to work when the surf’s up. Bucket hats just don’t hold their shape or stay on when it gets over a couple of foot. Our surf caps are lower profile and more secure, so you can paddle out in anything.
Are the neck flaps removable?
No — and that’s on purpose. We didn’t want to add unnecessary bulk or extra bits that could get lost. We’ve found most people prefer either flap or no flap from the start anyway.
I’m between sizes — should I go S/M or L/XL?
If you’re between sizes, go for theS/Munless you’re particularly tall or have a larger head. The adjustable fit system gives you plenty of room to tweak it for comfort and sun angle.
Can I put my hat in the washing machine?
Running your cap through the washing machine will cause delamination and warp the fabric. Give it a quick rinse after salty sessions, hang it in the shade, and avoid dryers or harsh detergents. To get zinc and other marks off rub with a wet cloth and some soap. Treat it like your favourite boardies and it’ll go the distance.
Can I wear my Cuva gear out of the water?
Absolutely. Our caps and ponchos are designed to perform in the surf and still look good around town. No need to swap gear when you grab a post-surf coffee. Unlike most surf hats the fabric is highly breathable so you can use them for land based training too. In fact we just had someone run from Broken Hill to Newcastle in one of our caps!
Other Products
Are the ponchos one size fits all?
Pretty much! They’re designed for a relaxed fit that works for most body types. If you’re under 5’4” or over 6’3”, it’ll sit a bit shorter or longer, but still super comfy
Where can I find your products?
You can always order our products online but if you really want to try one on first or feel the fabric and quality you can drop by one of the awesome stores that stock Cuva Concepts. See the full list here
Orders & Shipping
Where do you ship?
We ship across Australia, New Zealand and internationally. Shipping costs and delivery times are shown at checkout.
How long will my order take?
We pack and ship within 1–2 business days. Most Aussie orders land within about a week. An estimated shipping time will be provided after you have entered your chosen shipping method and delivery address. You will also be provided a tracking number so you can stay up to date on arrival times and potential holdups.
Can I return or exchange an item?
Sure thing. If it’s unused and in original condition, you can return or exchange it within 30 days. Just email us at contact@cuvaconcepts.com.au and we’ll sort it.
My order hasn’t arrived - what do I do?
Check your tracking first, then drop us a line if it looks stuck. We’ll help chase it down.
Wholesale & Stockists
I’d love to stock Cuva - how do I apply?
We’re always stoked to work with good stores. Hit up ourStockists page or email us to chat - no minimum orders, easy setup.
Do you offer co-branding or custom options?
For select partners, yes. We can discuss custom colours or branding on certain products. Get in touch to see what’s possible.
Who else stocks Cuva Concepts
We sell in select shops around Australia. See the full list here