Shipping and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition as when you received it and cannot have been discounted by 20% or more (unless faulty). You’ll also need some proof of purchase, like the order confirmation email.

To start a return, you can simply contact us at contact@cuvaconcepts.com. Please note that returns will need to be sent to the following address: 28 Jennifer Street, Charlestown, NSW 2290, Australia. The return shipping won't be reimbursed.

You can always contact us for any return question at contact@cuvaconcepts.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product was faulty or damaged we will also refund the postage costs.

Next steps

We will notify you once we’ve received and inspected your return. If received in its original condition and not discounted by more than 20%, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and send the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@cuvaconcepts.com.