Shipping and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 28 Jennifer Street, Charlestown, NSW 2290
If your return is accepted, you can send the product to us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product was faulty or damaged we will also refund the postage costs.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
As Tracks trims past its 50th year it remains an evolving state of mind, drawing on its eclectic past while reflecting the wonders of the present; always conscious of entertaining its readers as it rides boldly into the surfing future.
We are proud to partner with this iconic Australian surf magazine and advertise our product and story to a like-minded community.
Newcastle Surf School
Newcastle Surf School is the longest running surf school in the Newcastle and Lake Macquarie area.
Dan was keen to provide his instructors with some quality protection and at the same time positively influence the next generation of shredders.
Bit of a no brainer really!
RBC is a family friendly boardriders club based in Newcastle with a rich history and some amazing surf talent.
We support the club by providing end of year prizes and sponsorship.